FAQ - General questions

Warranty & Returns

  • What if I am not satisfied with my purchase?
    Are you not satisfied? Then you will get your money back. Send your items back to Travellife for free within 30 days. You do not need a reason for this. We do ask you to return the product in its original state and packaging. After receiving your return, we will refund the purchase amount within 14 days back into your account. Would you like to register a product for return? Click here and then click on 'view order' to return your order.
  • What are the return costs?
    If you are returning your order within 30 days, then returning is completely free. Would you like to return your order? Register your return here.
  • Can I exchange my order?
    To make the exchange process as quick as possible, we advise you to return your product(s) and place a new order.
  • How many years of warranty do I have on my purchase?

    On all our Travellife products, you receive a standard 2-year warranty. However, if you buy a product via our webshop, you will temporarily benefit from an extra year's warranty!* Check the conditions below.

    Would you like to make use of the warranty? Please contact the Travellife partner where you purchased the product. If you bought the article via this website, please contact us via the contact form.

    *Conditions 3-year Travellife warranty:
    •   By purchasing via mytravellife.eu, you extend the standard 2-year guarantee by 1 extra year;
    •   Keep your proof of purchase (order confirmation email) well, you must be able to present it;
    •   In case of wear and tear or improper use of the products, the warranty does not apply;
    •   The promotion is only valid on Travellife products with a purchase date between 1 May 2023 and 31 December 2023.

  • How do I get my product repaired?
    We want to solve this for you in the best possible way. If you bought the item through this website, please contact us via our contact form. You will usually receive a reply within 3-5 working days. If you bought your Travellife products in a shop, please contact this shop. They will be happy to help you.
  • Will you repair my product if the guarantee has expired?
    Please contact us via the contact form. We will then be able to help you as best we can and, if necessary, give you a cost indication.
  • When will I receive my refund?
    We will refund your purchase amount within 14 days after receiving your return.

Shipment & Payments

  • What are the shipping costs?
    Shipping is free! Yes, you read that correctly. For orders over €50, Travellife delivers its products for free. For amounts below €50, the shipping costs of €6,95 are for your own account.
  • What is the delivery time?

    Do you order before 12 PM? Then your Travellife product will be shipped the same day free of charge*. The package will be delivered by DHL within 3 working days.

    *For orders over €50,-

  • How does Travellife deliver my order?
    We understand that you want to enjoy your product as soon as possible. Therefore, you will receive a live tracking code. This way you know when DHL will deliver your package.
  • Can I still change or cancel my order?
    Yes, this is possible if the order has not been shipped yet. You can do this in your account.
  • Which payments does Travellife accept?
    We accept payments with iDEAL, Bancontact, creditcard and payments via bank transfer. Mollie Payments, the largest online payment provider in the Netherlands, processes the payments. This way you know that your payment is safe and secure.
  • Payment of my order has failed, what should I do?
    There might be a malfunction on the website or at the bank, but maybe you forgot to fill in a field or you might not have accepted the necessary cookies. Check your cookie settings and see if the page is complete. Cannot work it out? Reach out to us by e-mail or fill in the contact form.